Returns

Need help with an order? Start with our full returns and refund policy, which sets out eligibility, exclusions and your rights.

Requesting a return

Contact hello@fawne.com.au with your order number and the item you wish to return. Include photographs if it is damaged or incorrect. Wait for the return instructions before sending it back.

Buying vintage

Vintage and individually sourced pieces have specific return conditions. Read that section of the policy before purchasing.

Returns questions

Where are the full return conditions?

The returns and refund policy explains eligibility, exclusions and the steps for requesting a return.

What should I include in a return request?

Include your order number and the item you wish to return, plus photographs if the item is damaged or incorrect.

Do vintage items have different return conditions?

Yes. Read the vintage and one-of-a-kind section of the returns policy, including its change-of-mind exclusions.